Hello. What can we help you with?
Questions: Email Support@BlackAndWhiteFlags.Com or call 1-208-536-3073. You may go to the Contact Us page for more ways to contact us as well.
Quick Questions & Answers:
Where's my stuff?
You may track your order with your billing email address and the order number on the Track Your Order page. If you have an account with us, you may check all of your order statuses on the My Orders page. If your order is lost, please contact us immediately.
Do you provide tracking information?
Of course! After you place your order, you will receive an email with your “receipt” that provides your order information and order number. Once we ship your order, you will automatically be emailed a USPS tracking code. You may use the USPS website to track your shipment, or you may also use your account to track your shipments as well.
When do you ship your orders?
We offer same day shipping on all orders made before 4 PM MST. All orders are shipped from Idaho Falls, Idaho, USA.
All Paypal and Credit/Debit card orders are sent the same day if made before 4 PM MST. All Bitcoin/Litecoin orders are shipped as soon as we receive 5 confirmations. Bitcoin/Litecoin orders are shipped the same day if we receive 5 confirmations before 4 PM MST.
Will the postman know what I bought?
Nope, there is no way for anyone working at USPS to know what you ordered from us. We ship all orders with stealth shipping and discrete billing. We use a real business name that is not related to the products we sell.
How long does shipping usually take?
After you order, most orders take 4-5 days to get to your doorstep.
What is your return policy?
We offer a full 30-day money back guarantee excluding shipping and handling for any un-opened goods, please check out of returns and refunds page for more information.
Brief Payment, Shipping, & Refund Policies:
Payments:
We accept all major forms of payment, including Paypal, Credit/Debit cards, and Bitcoin/Litecoin.
You can see our full payment policies here.
Shipping:
All orders are delivered by USPS from Idaho Falls, Idaho, USA. Most orders take 3 days. We will send you a tracking code by email when your order is shipped. If you have an account with us, you may track all of your orders on the My Orders page. You may create an account here.
You can see our full shipping policies here.
Returns & Refunds:
We have a 30-day money back guarantee on all orders! If for any reason you change your mind, or don’t want the products, you can simply return your order to us and we will provide a full refund minus delivery costs. You must contact us before returning any goods. All goods must be non-used and the seals not broke for an eligible refund. Goods must be sent back within 30 days after delivery date.